Условия политики удаления данных пользователей Thordata

Thordata places the highest importance on protecting your personal information and respecting your right to control your data. This policy outlines how we receive, process, and execute your data deletion requests, as well as the potential implications—so you can fully understand and exercise your rights when using Thordata services (including but not limited to proxy infrastructure, web scraping solutions, API services, and data set offerings).
To ensure users clearly understand how to delete their account and personal data, Thordata displays account and data deletion instructions on the service details page. You can click the provided link and follow the steps to request deletion of your account or personal data. This information is available for both desktop and mobile users.

1. Scope

This policy applies to all users who interact with Thordata data, including but not limited to:

Individual users with registered accounts
Employees or agents accessing through corporate accounts
Developers using our API or SDK
Trial users and guest users

2. Definition of User Data

"User Data" refers to any information you voluntarily provide or that we lawfully collect during your use of Thordata services, which can identify you individually or in combination with other information, including but not limited to:

Basic Information: Name, username, email address, Phone number, company name
Account Information: Login credentials, account ID, API keys
Transaction & Billing Information: Payment records, invoices, subscription status
Service Usage Records: Access logs, proxy node connection history, web scraping task records
Device & Network Information: IP address, browser type, operating system
Other Submitted Materials: Any content or information you choose to provide

3. Legal Basis

Thordata processes deletion requests in compliance with applicable laws and regulations, including:

General Data Protection Regulation (GDPR) – Article 17 'Right to be Forgotten'
California Consumer Privacy Act (CCPA/CPRA)
Other regional privacy and data protection laws where applicable

4. Your Right to Deletion

You have the right to request deletion of your personal data under applicable laws, particularly in situations such as:

The data is no longer necessary for the purposes for which it was collected
You withdraw consent and we have no other lawful basis for processing
You object to our processing and there is no overriding legal reason to retain the data
The data was collected or processed unlawfully
The law requires us to delete the data

5. How to Request Deletion

You may submit a deletion request through any of the following channels:

Email: support@thordata.com
Via our website's online customer service: thordata.com

After submission, we may request additional information to verify that the request is made by the data subject or an authorized representative.

6. Processing Procedure & Timeline

Request Submission → Identity Verification → Data Inventory Confirmation → Data Deletion Execution → Notification of Results

Identity Verification: Completed within 7 business days
Data Inventory Confirmation: Listing of data eligible for deletion versus required retention
Data Deletion Execution
Notification of Results: Sent via email upon completion
Thordata will respond to verified requests within a 'reasonable period'
For complex cases, we will keep you informed throughout the process

7. Methods of Deletion

We use industry-standard secure deletion methods, which may include:

Data encryption and wiping
Secure database erasure
File system overwrite
Synchronized deletion of logs and cached data

8. Consequences of Deletion

You will no longer be able to access your Thordata account or related services
Deleted data cannot be restored
Certain records may be retained as required by law
New service requests during pending deletion may pause the process

9. Exceptions

Thordata may delay or deny a deletion request when data retention is required for:

Compliance with laws or court orders
Fulfillment of contractual or billing obligations
Security audits, fraud investigations, or abuse detection
Retained non-personal data that has been anonymized
Maintaining records necessary for contract performance or dispute resolution

10. Data Retention Periods

Active Accounts: Data is retained for the lifetime of the account
Account Closure: Deletable personal data removed within 30 days (unless legally required otherwise)
Backups: Automatically overwritten within 90 days

11. Security & Compliance

During the deletion process, Thordata adheres to security and compliance standards, including:

TLS/SSL encrypted transmission
Multi-replica synchronized deletion
Detailed deletion logs and audit trails

12. Contact Us

For any body-content-item3s or complaints about this policy, please contact us:

Email: support@thordata.com

13. Policy Updates

Thordata reserves the right to update this policy based on business needs or legal changes. Updates will be announced via our official website or email notifications.

Disclaimer: This policy is Thordata's only official global guideline for user data deletion. In the event of conflict between this policy and local laws, local laws will take precedence.