Thordata places the highest importance on protecting your personal information and respecting your right to control your data. This policy outlines how we receive, process, and execute your data deletion requests, as well as the potential implications—so you can fully understand and exercise your rights when using Thordata services (including but not limited to proxy infrastructure, web scraping solutions, API services, and data set offerings).
To ensure users clearly understand how to delete their account and personal data, Thordata displays account and data deletion instructions on the service details page. You can click the provided link and follow the steps to request deletion of your account or personal data. This information is available for both desktop and mobile users.
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Basic Information: Name, username, email address, Phone number, company name
Account Information: Login credentials, account ID, API keys
Transaction & Billing Information: Payment records, invoices, subscription status
Service Usage Records: Access logs, proxy node connection history, web scraping task records
Device & Network Information: IP address, browser type, operating system
Other Submitted Materials: Any content or information you choose to provide
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General Data Protection Regulation (GDPR) – Article 17 'Right to be Forgotten'
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Other regional privacy and data protection laws where applicable
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The law requires us to delete the data
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Email: support{'@'}thordata.com
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Identity Verification: Completed within 7 business days
Data Inventory Confirmation: Listing of data eligible for deletion versus required retention
Data Deletion Execution
Notification of Results: Sent via email upon completion
Thordata will respond to verified requests within a 'reasonable period'
For complex cases, we will keep you informed throughout the process
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Data encryption and wiping
Secure database erasure
File system overwrite
Synchronized deletion of logs and cached data
You will no longer be able to access your Thordata account or related services
Deleted data cannot be restored
Certain records may be retained as required by law
New service requests during pending deletion may pause the process
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Compliance with laws or court orders
Fulfillment of contractual or billing obligations
Security audits, fraud investigations, or abuse detection
Retained non-personal data that has been anonymized
Maintaining records necessary for contract performance or dispute resolution
Active Accounts: Data is retained for the lifetime of the account
Account Closure: Deletable personal data removed within 30 days (unless legally required otherwise)
Backups: Automatically overwritten within 90 days
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